Here are some common FAQ's we receive. If you don't find what you're looking for, just send us a message and we'll get back to you as soon as we can!
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"How much is shipping?"
Shipping is included for the US and Canada. If you are shopping from another location, please reach out to us for a shipping quote, we're more than happy to help!
Pieces valued up to $1600 US will ship with FedEx Ground or Canada Post Xpresspost. For pieces worth over $1600 US, shipping is through FedEx Express.
All of our shipments include tracking and a signature required for delivery. Shipments valued over $1600 US are insured.
Shipments under $1600 US can be upgraded to insured, FedEx Express shipping. If you would like to upgrade your shipping, please contact us.
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"How long will my piece take?"
This is dependent on what you have ordered. Processing times are listed for most items. We will be in touch with you as soon as we receive your order to confirm it and again when we have shipped it out to you. At that time we will also let you know an estimated delivery date, based on the method of shipping.
Custom pieces do take longer, and this time frame depends on our current workload, what we are making for you and the design process. It is best to plan ahead and reach out to us as soon as you can so we have ample time before any required dates.
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"I have an idea, do you do custom work?"
Yes, we do! Just send us a message with a description and we'll get back to you as soon as we can!
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"Will you be making my piece?"
Yes! Studiometals is just the two of us. One of us will make your piece from start to finish! We do everything in house; from concept and design, casting and fabrication, diamond and gem setting to the final finish.
Your piece will be made entirely by hand, carefully and conscientiously.
♦
"Can I see some of your work in my area?"
We offer our jewelry exclusively through our website and our shop on Etsy. These are the only places where you can purchase one of our handmade pieces.
You can also follow us on Instagram and like us on Facebook to see process pictures, new items and examples of our custom work!
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"Your prices are in US, but I'm located in Canada, can I pay with Canadian dollars?"
Yes, just reach out to us and we can invoice you in Canadian dollars.
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"Do you gift wrap?"
All of our pieces are beautifully packaged and wrapped, ready to give or receive!
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"Can you use my old gold or gems?"
We do not use client materials because of shipping logistics and the fact that we cannot first examine the materials in person.
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"Can I return my earrings if they don't fit?"
For hygienic reasons, we do not accept returns or exchanges on earrings. If you are unsure if a particular earring design will fit, please reach out to us, we'll be happy to guide you through measuring and making the right choice!
♦
"Will I be charged tax?"
If you are located in Canada, we will collect GST or HST. If you are in British Columbia, we will collect PST.
If you are located outside of Canada, we will not collect any tax from you, however, when your item arrives, you will be responsible for any taxes or duties that your government may require or any fees that may be associated with your purchase or the collection of taxes or duties.
In the US, an item valued at $800 US or over will automatically be handled by a customs broker to be assessed for taxes. As a result, there is a "clearance entry fee" applied for this service which will be your responsibility.
♦
If you have a question not addressed here, don't be shy! Just send us a message and we'll be happy to answer it for you!
♦
"How much is shipping?"
Shipping is included for the US and Canada. If you are shopping from another location, please reach out to us for a shipping quote, we're more than happy to help!
Pieces valued up to $1600 US will ship with FedEx Ground or Canada Post Xpresspost. For pieces worth over $1600 US, shipping is through FedEx Express.
All of our shipments include tracking and a signature required for delivery. Shipments valued over $1600 US are insured.
Shipments under $1600 US can be upgraded to insured, FedEx Express shipping. If you would like to upgrade your shipping, please contact us.
♦
"How long will my piece take?"
This is dependent on what you have ordered. Processing times are listed for most items. We will be in touch with you as soon as we receive your order to confirm it and again when we have shipped it out to you. At that time we will also let you know an estimated delivery date, based on the method of shipping.
Custom pieces do take longer, and this time frame depends on our current workload, what we are making for you and the design process. It is best to plan ahead and reach out to us as soon as you can so we have ample time before any required dates.
♦
"I have an idea, do you do custom work?"
Yes, we do! Just send us a message with a description and we'll get back to you as soon as we can!
♦
"Will you be making my piece?"
Yes! Studiometals is just the two of us. One of us will make your piece from start to finish! We do everything in house; from concept and design, casting and fabrication, diamond and gem setting to the final finish.
Your piece will be made entirely by hand, carefully and conscientiously.
♦
"Can I see some of your work in my area?"
We offer our jewelry exclusively through our website and our shop on Etsy. These are the only places where you can purchase one of our handmade pieces.
You can also follow us on Instagram and like us on Facebook to see process pictures, new items and examples of our custom work!
♦
"Your prices are in US, but I'm located in Canada, can I pay with Canadian dollars?"
Yes, just reach out to us and we can invoice you in Canadian dollars.
♦
"Do you gift wrap?"
All of our pieces are beautifully packaged and wrapped, ready to give or receive!
♦
"Can you use my old gold or gems?"
We do not use client materials because of shipping logistics and the fact that we cannot first examine the materials in person.
♦
"Can I return my earrings if they don't fit?"
For hygienic reasons, we do not accept returns or exchanges on earrings. If you are unsure if a particular earring design will fit, please reach out to us, we'll be happy to guide you through measuring and making the right choice!
♦
"Will I be charged tax?"
If you are located in Canada, we will collect GST or HST. If you are in British Columbia, we will collect PST.
If you are located outside of Canada, we will not collect any tax from you, however, when your item arrives, you will be responsible for any taxes or duties that your government may require or any fees that may be associated with your purchase or the collection of taxes or duties.
In the US, an item valued at $800 US or over will automatically be handled by a customs broker to be assessed for taxes. As a result, there is a "clearance entry fee" applied for this service which will be your responsibility.
♦
If you have a question not addressed here, don't be shy! Just send us a message and we'll be happy to answer it for you!